Please read before you handle any deliveries
Our furniture leaves our loading docks in excellent condition. We securely wrap each piece with foam, bubble wrap, stretch wrap, and depending on the type of shipment, we will also secure with cardboard and corner protectors. In addition, each pallet will have “no stacking” cones or labels attached.
- Before removing off of the truck, assess the shipment for any visible signs of damage or puncture to the multi-layer protective packaging.
- If you see damage, you must follow the instructions below in order to make a claim.
- DO NOT DRAG FURNITURE. All items must be carefully lifted off of the truck.
- Prior to delivery, it is the customer’s responsibility to ensure enough manpower is available to unload.
- At least 2 to 3 people are required for smaller loads and 4 to 6 people are required for larger loads.
- Carriers allow up to 2 hours of unloading time for large loads.
- Carriers are not responsible to help unload.
- Unless specified ahead of time, lift-gates are not included in freight quotes. It is the customer’s responsibility to request a lift-gate at the time the order is placed so that freight charges can be adjusted.
If you receive a damaged shipment
Do not sign the carrier’s delivery receipt until you have assessed the shipment for damage. Our furniture leaves our factory in perfect condition and is adequately packaged to prevent damage during transport. If the packaging on a skid or loose furniture is ripped or punctured, do not open wrapped material until you have taken photos of the damaged area.
Please follow the instructions below if you receive a damaged shipment:
- Mark in detail each damaged item on the delivery receipt.
- You must take photos of damaged item/s from all angles to assist in a claim.
- Email photos and all written documentation to marc@johncelli.com within 48 hours so a claim can be filed with the carrier.
Last Updated: January 1, 2025